Shipping & Refunds 2017-04-14T07:57:17+00:00

Shipping FAQs

When will my order be shipped?

Most orders ship within 48 hours of us receiving them, if the order is received by 12:30 EST. Orders after that time are considered the next day. If the order will be much later than that, we will contact you. During the winter months, we ship Monday-Friday. During the summer months, we tend to not ship orders on Thursdays and Fridays if they contain products that may melt.

When will my order arrive?

  • USPS Priority Mail – 2-4 Days, most places in the U.S.

Please note:

  1. These travel days do not include our processing time (24-48 hours)
  2. The number of days listed is Business Days (not including Nights/Weekends)

    If you need your product to arrive a certain date, please let us know so we can help you find the best shipping.

How much does shipping cost?

Cost will be shown based on amount of order. Every order assumes at minimum of 1/2 lb of product.

Why is shipping so expensive? What about Free Shipping

We do not offer free shipping because we would rather charge you a fair price for your candy and shipping than marking up candy so high that it covers the cost of shipping.

What about orders outside of the United States?

We do not ship outside of the United States

Some items say that they make break in shipping and you’re not responsible. What’s up with that?

We pack our orders very carefully, but there are some items that may experience breakage along the way. However, you should only expect a small amount of breakage. If a significant portion of your order arrives broken, please contact us immediately.

What if my order arrives and something is wrong?

Our shipping department packs each order with great care, but occasionally there are problems. If your order arrives with missing, broken or incorrect product, please contact USPS.

I need my candy for a special event, how far in advance should I order it?

We recommend that you order as early as possible to avoid any out of stock or shipping issues. Most items that we carry have a shelf life of at least six months and will do fine if left in a controlled (air conditioned) environment.

Return Policy

Return Authorization:

-Please make all return or refund requests within 10 business days of receiving your order. ALL requests for Return or Refund MUST be pre-authorized by our Customer Service Department or they WILL NOT be processed.

CANDYLANDMARKET.com can only accept returns of non-edible items.

-Please order carefully and follow all advisories and notes on our website, since food (consumable) products cannot be returned. If you have any questions or concerns about your order, please contact us BEFORE you submit the order.

If we are at fault and make a mistake in fulfilling your order, please contact us within 10 business days so we can rectify the situation. After 10 business days we can no longer process reships or refunds. Even if you don’t need the product for months, open the box when it arrives to make sure the entire product is in good shape and your order is complete.

Please review you order before submitting and verify the following:

Quantities: check through your order to verify you are purchasing the correct quantity of each item.

Shipping address: verify you entered the correct shipping address and zip code (watch out for typos!)

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Taste: We cannot be responsible if you don’t like the taste of a product you ordered. If you are unsure about a product, please contact us before you order.

If you have any concerns or specific requirements, please call us before you place your order: 888-GUMDROP

HEAT SENSITIVE ORDERS (HOT WEATHER ISSUES):
We cannot take responsibility for products damaged in transit due to extremes in temperature, nor will we replace any product before reviewing the delivery circumstances and whether our heat guidelines were followed at the time of order. We cannot refund orders for heat related issues.

INCORRECT SHIPPING ADDRESS:

If the customer provides the wrong address when placing an order, the following shall apply:

-If the package is returned to CANDYLANDMARKET.COM but the contents are damaged or if the package is lost: We cannot issue a refund.

SHIPMENT REFUSAL:


If shipments are refused, original and return shipping costs will be charged to the purchaser’s original form of payment.

MISSING ITEMS:


Upon receipt of your order if you find a discrepancy as to a missing item, a claim must be submitted within three (3) business days of receipt . We will examine our shipping records to compare items ordered with the physical weight of the package. After determining if the package was damaged in route or if it was shipped short the item, we will either issue a store credit/refund or reship accordingly.

INCORRECT MERCHANDISE:


Upon receipt of your order if the incorrect merchandise is received, we will do our best to correct the issue in a timely manner.  We will re-ship the correct merchandise using the shipping service level purchased at the time the order was placed.

Please note that we are unable to issue credit for any product that is opened or removed from original packing.

SPECIAL ORDERS: 
No returns/refunds can be granted on Special Order Items.